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Maintenance & Support Services
Tel: 020 8655 6080
Email: Click Here
Our goal is simple 'to ensure that our customers' systems remain operational at all times'. This is achieved by offering customised maintenance solutions 24hrs a day, 7 days a week, 365 days a year. With over 20 years' maintenance experience gained in a number of different markets we have gained a true insight into the needs of our customers. Our repeat business proves that we have found a winning formula from small to large complex contracts.
We can offer you a first-class service for systems including: CCTV, Customer Information Systems, Public Address, Help Points, Clocks and IT Support.
We can offer you 3 types of support:
1) Preventative Maintenance
2) Corrective Maintenance
3)
Implementation Service - Our engineers can support you on site by carrying out minor works / enabling
Our Services
24/7/365 Support Centre
The operators in our support centre play a key role to ensure that faults are recorded on our system and the engineer(s) attending site has the skill set and resources to fix the problem first time. Every call is recorded on our in-house fault reporting system which has a comprehensive report facility.
In-House Training Facility
Our training suite is used by both our engineers and customers to train their staff on both the new and legacy equipment available in the transportation sector (e.g. speakers, help points and public address systems). By inducing faults on the equipment, users are able to locate the problem in a controlled environment without causing disruption to a working station. The suite is also used by our engineers to validate equipment prior to attending site.
Repair Centre
Our in-house repair centre enables us to repair legacy equipment which is no longer available. The aim of the centre is to; (i) reduce the amount of waste created by repairing and returning the equipment to site (ii) to reduce the fault lead time by carrying out the diagnosis and repair (where applicable) of the equipment in-house.
Spares
Over the years we have accumulated legacy spares which can be used for future maintenance contracts. We have specific areas of our warehouse available for bonded stock to ensure that spares for specific maintenance contracts are controlled. The location and availability of spares is recorded on our internal system.
Design Service
We have an experienced design team to provide support to our Project Managers. The team have both LUL and Network Rail design experience.
Dedicated Maintenance Team
Our highly qualified team aim to deal with a fault and clear it first time. All our engineers receive regular equipment training both in our training suite and at external courses. Our Engineers have access to the fault reporting system to view the full history of each and every asset. We are licensed to provide in-house Protection Masters and are accredited by the British Safety Council to carry out Level 1 training in-house.
Product Assembly Line
We assemble a number of our own products used by Network Rail including; train mass detectors, environmental TFT monitors (BrightEye), the Bailey Concepts range (CRT monitor enclosures) and our Driver Only Operation (DOO) CCTV System.
Logistics
We have dedicated vehicles to ensure the equipment and spares are available on site to fix a fault. These vans have a tracker installed to ensure that the nearest operator with the correct skill set can be despatched to respond to a fault.
A vast amount of our own equipment is used to carry out maintenance duties (e.g. scissor lifts/Sky-Jacks to access towers/ladders).
We have a dedicated phone number (020 855 6080) to ensure that all calls are dealt with as quickly as possible.
We have a large warehouse to enable spares, consumables and bonded stock to be stored in one location.
Our full time Quality Manager ensures that all our processes and procedures meet our ISO 9001:2000 accreditation requirements.
Current Contracts
King's Cross St Pancras Station
The contract, which commenced in December 2006 for 12 months has been renewed until 2010. This contract provides corrective support 24hrs, 7 days a week, 365 days a year and covers a range of equipment including: CCTV, Public Address, Passenger Help Points, Clocks and the Local Area Network. Planned maintenance is also part of the contract to ensure the system is in good operational order throughout the year.
Details of other maintenance contracts we hold are availalble upon request.
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"We can offer you a bespoke maintenance plan, 24/7/365 support and access to our training facility ..... and these are just some of the services we offer."
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